juan364 is committed to protecting the personal data of every Filipino player on our platform. This Privacy Policy explains what we collect, why we collect it, how we use and protect it, and what rights you hold over your own information.
Privacy Notice: This Privacy Policy ("Policy") is issued by juan364 ("we," "us," "our," "juan364"), the operator of the online gaming platform at juan364.vip. It describes how juan364 collects, uses, stores, shares, and protects personal data in connection with your use of our platform. juan364 operates under a licence issued by the Philippine Amusement and Gaming Corporation (PAGCOR) and complies with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and applicable PAGCOR data governance requirements. By registering on or using the juan364 platform, you acknowledge that you have read and understood this Policy.
1.1 This Policy applies to all personal data processed by juan364 in connection with the provision of its online gaming services, including the juan364 casino platform, sports betting interface, bingo lobby, fish shooting games, e-sabong section, and all associated account management, payment processing, customer support, and marketing activities.
1.2 This Policy applies to all persons who interact with the juan364 platform, including registered players, individuals who browse without registering, and persons who communicate with our customer support team. It applies regardless of the device or browser used to access the platform — whether by mobile phone in Manila, tablet in Cebu, desktop in Davao, or any other point of access within the Philippines.
1.3 This Policy should be read alongside juan364's Terms and Conditions and Responsible Gaming Policy. In matters of data privacy, this Policy governs. In the event of a conflict between this Policy and any other juan364 document on a privacy matter, this Policy shall prevail.
1.4 juan364 may process personal data of individuals located outside the Philippines where they access our platform. In all cases, juan364 applies the standards of the Philippine Data Privacy Act as a minimum baseline. Where more stringent local data protection law applies to a specific individual, juan364 will endeavour to comply with those higher standards where reasonably practicable.
2.1 For the purposes of the Philippine Data Privacy Act of 2012 and its Implementing Rules, juan364 is the Personal Information Controller (PIC) in respect of the personal data collected through its platform at juan364.vip.
2.2 juan364 may engage third-party service providers — including payment processors, game technology providers, cloud infrastructure operators, and identity verification services — who act as Personal Information Processors (PIPs) on juan364's behalf. These third parties process data only in accordance with juan364's written instructions and are contractually bound to maintain appropriate data security standards.
2.3 juan364 has appointed a Data Privacy Officer (DPO) responsible for overseeing compliance with data protection law. Contact details for data privacy inquiries are set out in Section 15 of this Policy.
3.1 juan364 collects the following categories of personal data in the course of operating its platform:
Full legal name, date of birth, gender, nationality, and the details of any government-issued Philippine identification document submitted for Know Your Customer (KYC) verification (e.g., UMID, Driver's License, PhilHealth ID, SSS ID, or Philippine Passport), including document number, issue date, expiry date, and a copy of the document itself.
Email address, mobile phone number, and residential address, including barangay, city or municipality, province, and postal code.
GCash wallet identifiers, PayMaya account references, bank account details (where provided for withdrawal purposes), transaction amounts, deposit and withdrawal history, and balance records. juan364 does not store complete credit or debit card numbers. Payment card data, where applicable, is processed by PCI-DSS-compliant payment processors.
Game play history, wager amounts, game outcomes, session durations, bonus redemptions, VIP tier progression, and sports betting records. This data is retained for regulatory compliance, dispute resolution, and responsible gaming monitoring purposes.
IP address, device type, device identifier, operating system, browser type and version, screen resolution, connection type, and geolocation data (at city/province level).
Records of live chat conversations, support ticket exchanges, email correspondence, and feedback submitted through any juan364 communication channel.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity | Name, date of birth, government ID | KYC verification, age confirmation |
| Contact | Email, mobile number, address | Account communication, OTP delivery |
| Financial | GCash ID, bank account, transaction history | Deposit processing, withdrawal, AML |
| Gaming Activity | Game logs, wager records, session data | Regulatory compliance, responsible gaming |
| Technical | IP address, device ID, browser type | Security, fraud prevention, platform performance |
| Communications | Chat logs, support tickets, emails | Customer service, quality assurance |
4.1 juan364 collects personal data through the following means:
5.1 juan364 processes personal data for the following purposes and on the following legal bases:
Responsible Gaming Monitoring: juan364 is required by PAGCOR to monitor player activity for indicators of problem gambling. This involves automated analysis of gameplay patterns, session durations, and deposit behaviour. This processing is conducted on the basis of legal and regulatory compliance and serves to protect player welfare — it is not used for commercial profiling or marketing targeting.
6.1 juan364 does not sell, rent, or trade your personal data to any third party for commercial purposes.
6.2 juan364 may share your personal data with the following categories of recipients, solely for the purposes described in this Policy:
6.3 All third-party service providers engaged by juan364 who process personal data are assessed for data security compliance and are contractually required to process data only in accordance with juan364's instructions and applicable Philippine data protection law.
7.1 juan364 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligation.
7.2 The following general retention periods apply:
7.3 Where a legal claim or regulatory investigation is pending or reasonably anticipated, juan364 may retain relevant data beyond the standard periods until the matter is fully resolved.
8.1 juan364 implements technical and organisational measures appropriate to the risk profile of the personal data it holds, including:
8.2 Notwithstanding these measures, no online platform can guarantee absolute security against all threats. In the event of a personal data breach that poses a risk to your rights and freedoms, juan364 will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players as required by Philippine law.
8.3 You are responsible for maintaining the security of your juan364 account credentials. juan364 will never ask for your password through any communication channel, including live chat, email, or SMS.
9.1 juan364 uses cookies and similar tracking technologies (collectively, "Cookies") on its platform. Cookies are small data files placed on your device when you visit a website, enabling the site to remember information about your visit.
9.2 juan364 uses the following categories of Cookies:
9.3 You may manage Cookie preferences through your browser settings. Disabling non-essential Cookies will not prevent you from using the juan364 platform, but may affect personalisation features and session persistence.
10.1 Under the Philippine Data Privacy Act of 2012, you hold the following rights in relation to your personal data held by juan364:
Exercising Your Rights: To exercise any of the rights listed above, please contact juan364's Data Privacy Officer at [email protected] with the subject line "Data Privacy Request." Please include your registered email address and a description of your request. juan364 will respond within fifteen (15) business days. Identity verification may be required before fulfilling a data access or deletion request.
11.1 With your consent, juan364 may send you promotional communications relating to bonuses, new game launches, sports betting promotions, VIP programme updates, and platform news. These communications may be delivered via email, SMS, or in-platform notification.
11.2 You may withdraw consent to receive marketing communications at any time by:
11.3 Withdrawal of marketing consent takes effect within five (5) business days. Transactional communications — including account security notifications, deposit confirmations, withdrawal updates, and responsible gaming alerts — are not subject to marketing opt-out and will continue to be sent as they relate to your account and regulatory requirements.
11.4 juan364 will never send marketing communications to players who have activated self-exclusion. Self-excluded players are removed from all marketing lists immediately upon activation of self-exclusion and remain removed for the duration of the exclusion period.
12.1 The juan364 platform is strictly prohibited to individuals under the age of 21. This is not solely a commercial policy — it is a requirement mandated by PAGCOR and Philippine gaming law. juan364 does not knowingly collect personal data from individuals under 21 years of age.
12.2 During account registration, all users are required to declare their date of birth. KYC verification confirms this declaration through identity document review. Where juan364 discovers or has reasonable grounds to suspect that a registered user is under 21, the account will be immediately suspended, all deposits returned to the original payment method, and the personal data associated with the underage account handled in accordance with the Data Privacy Act and PAGCOR requirements.
12.3 If you believe that a minor has accessed the juan364 platform, please contact [email protected] immediately so that appropriate action can be taken without delay.
13.1 The juan364 platform does not contain links to external third-party websites in its game lobby or informational pages. All navigation links on juan364.vip point to internal platform pages.
13.2 Where third-party payment processors (such as GCash or PayMaya) redirect you to their own interfaces to complete a transaction, those interfaces are governed by the third party's own privacy policies. juan364 is not responsible for the data practices of third-party payment processors once you have been redirected to their own platforms.
14.1 juan364 may update this Privacy Policy from time to time to reflect changes in our data processing practices, regulatory requirements, or platform features. The "Last Updated" date at the top of this Policy indicates the date of the most recent revision.
14.2 Material changes to this Policy — particularly those affecting your data rights or the purposes for which we process your data — will be communicated to registered players via email to your registered address at least seven (7) calendar days before the change takes effect, except where an immediate amendment is required by law or regulatory direction.
14.3 The current version of this Policy is always accessible at juan364.vip/privacy-policy. You are encouraged to review this Policy periodically. Your continued use of the juan364 platform after the effective date of any update constitutes your acknowledgment of the revised Policy.
15.1 For any questions, concerns, or requests relating to this Privacy Policy or juan364's data protection practices, please contact our Data Privacy Officer:
juan364 — Data Privacy Officer
Email: [email protected]
Subject Line: "Data Privacy Request" or "Data Privacy Complaint"
Response Time: Within 15 business days
Platform: juan364.vip
15.2 If you are not satisfied with juan364's response to a data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the authority responsible for enforcing the Data Privacy Act of 2012. Information about the NPC's complaint procedures is available through the NPC's official government channels.
15.3 juan364's support team is available 24 hours a day, 7 days a week via live chat for general account and platform enquiries. Data privacy requests submitted by email will be handled by the Data Privacy Officer within the response period stated above.
The commitments in this Policy are backed by technical infrastructure, regulatory accountability, and a genuine respect for every Filipino player's right to privacy. Here's what that looks like in practice.
Every byte of data exchanged between your device and the juan364 platform travels under 256-bit SSL/TLS encryption — the same standard Philippine banks use to protect online transactions. From your login credentials in Manila to your GCash withdrawal request in Davao, your data moves securely.
juan364 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Period. Your GCash number, your email, your game history — none of it is monetised through data brokerage. The only parties who receive your data are those listed in Section 6, for the specific operational and legal reasons stated.
juan364 processes personal data in full compliance with Republic Act No. 10173 — the Philippine Data Privacy Act of 2012. This means your rights to access, correct, delete, and port your data are enforceable. juan364 has appointed a Data Privacy Officer and maintains data processing records as required by the National Privacy Commission.
juan364 collects only the personal data it actually needs — for account operation, regulatory compliance, payment processing, and platform security. It does not collect sensitive data beyond what is required for KYC under PAGCOR rules. Data minimisation is a design principle in juan364's data architecture, not a post-hoc consideration.
When you unsubscribe from juan364 marketing communications, that decision is honoured within five business days — and is permanent until you choose to re-subscribe. Self-excluded players are immediately removed from all marketing lists. juan364 does not use dark patterns or re-subscription loops to reverse your marketing opt-out.
In the event of a personal data breach affecting your rights, juan364 is committed to notifying the National Privacy Commission within 72 hours of becoming aware of the incident — and notifying affected players as required by the Data Privacy Act. Transparency during security incidents is non-negotiable at juan364.
You've read how juan364 handles your personal information — with legal precision, technical rigour, and genuine respect for your privacy rights as a Filipino player. Now experience the platform itself: PAGCOR-regulated, GCash-ready, and built to the same standard of integrity. For players 21 and older.
21+ only · PAGCOR regulated · Philippine Data Privacy Act compliant · Gambling involves risk
Age Restriction Notice: juan364 services are strictly for players aged 21 years and older under PAGCOR regulations. For responsible gaming tools including deposit limits and self-exclusion, visit our Responsible Gaming page.