These Terms and Conditions govern your use of the juan364 platform. Please read them carefully before creating an account or placing any wager. By accessing juan364, you agree to be bound by these terms in full.
Important Notice: These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," "you") and juan364 ("we," "us," "the Company," "juan364"), the operator of the online gaming platform accessible at juan364.vip. juan364 is licensed and regulated by the Philippine Amusement and Gaming Corporation (PAGCOR). All games and services offered on this platform are subject to PAGCOR regulations and applicable Philippine law. If you do not agree to these Terms in their entirety, you must immediately cease using the platform.
1.1 By accessing, registering on, or using the juan364 platform in any capacity — including browsing, creating an account, making a deposit, placing a wager, or redeeming a bonus — you unconditionally accept and agree to be bound by these Terms and Conditions, our Privacy Policy, our Responsible Gaming Policy, and any specific game or promotion rules posted on the platform.
1.2 These Terms are binding on all users of juan364, including registered account holders and visitors who access the platform without registering. Continued use of the platform following any update to these Terms constitutes acceptance of the revised Terms.
1.3 These Terms were last updated in January 2026. juan364 reserves the right to amend these Terms at any time. Material changes will be communicated to registered players via email to the address on file. It is your responsibility to review these Terms periodically.
1.4 In the event of any conflict between these general Terms and Conditions and any specific game rules, bonus terms, or promotional conditions, the more specific terms shall prevail with respect to the subject matter of the conflict, unless otherwise stated.
21+ Requirement: Access to and use of the juan364 platform is strictly restricted to individuals who are 21 years of age or older. This age restriction is mandated by PAGCOR regulations and Philippine law. Any individual below the age of 21 is strictly prohibited from accessing, registering, depositing, or wagering on juan364.
2.1 To be eligible to register and use juan364, you must:
2.2 juan364 reserves the right to request identity verification documents at any time to confirm eligibility. Failure to provide satisfactory documentation within a reasonable period may result in account suspension and withholding of withdrawals pending investigation.
2.3 By registering, you represent and warrant that all eligibility criteria listed in Section 2.1 are satisfied and continue to be satisfied throughout your use of the platform.
3.1 Each person may hold only one registered account on juan364. The creation or operation of duplicate, multiple, or secondary accounts is strictly prohibited and constitutes a material breach of these Terms. juan364 employs technical measures including device fingerprinting, identity document cross-referencing, and payment method verification to detect and prevent duplicate accounts.
3.2 When registering, you are required to provide accurate, current, and complete information including your full legal name, date of birth, residential address, contact number, and valid email address. You agree to promptly update this information if it changes.
3.3 You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. juan364 strongly recommends enabling two-factor authentication. You agree to notify juan364 immediately upon becoming aware of any unauthorised access to or use of your account.
3.4 juan364 will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials, except where such loss is directly caused by juan364's negligence or wilful misconduct.
juan364 is required by PAGCOR regulations and anti-money laundering obligations to verify the identity of all registered players prior to processing withdrawals above prescribed thresholds. KYC verification requires submission of a valid Philippine government-issued photo identification document (e.g., UMID, Driver's License, SSS ID, PhilHealth ID, or Philippine Passport) and may include additional documentation such as proof of address or source of funds. All submitted documents are processed securely and retained in accordance with our Privacy Policy.
4.1 All transactions on juan364 are denominated in Philippine Peso (PHP). juan364 supports deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and 7-Eleven cash-in channels. Minimum deposit amounts are displayed on the Cashier page and are subject to change.
4.2 Deposits are credited to your juan364 account upon confirmed receipt from the relevant payment processor. juan364 does not accept deposits from third-party payment accounts — all deposits must originate from a payment method registered in your own name.
4.3 Withdrawal requests are processed subject to the following conditions:
4.4 juan364 aims to process verified GCash withdrawal requests within minutes. Bank transfer withdrawals may take up to one (1) business day. Processing times may be extended during peak periods or where additional verification is required.
4.5 juan364 reserves the right to apply transaction fees on withdrawals where indicated in the Cashier interface. Current fee schedules are displayed at the point of withdrawal.
Anti-Money Laundering: In compliance with Philippine AML regulations and PAGCOR requirements, juan364 may require players to demonstrate reasonable wagering activity before processing withdrawal requests. Deposits that are withdrawn without corresponding game play may be subject to review, processing delays, and applicable transaction fees.
5.1 juan364 may offer welcome bonuses, reload bonuses, cashback, free bets, free spins, and other promotional incentives from time to time. All bonuses are subject to the specific terms of each promotion, including wagering requirements, minimum odds, eligible games, maximum bet restrictions during wagering, and expiry periods.
5.2 Bonus funds are credited separately from real-money balances and become withdrawable only upon completion of the specified wagering requirement. Real-money funds are used before bonus funds in all wager calculations unless otherwise specified in the promotion terms.
5.3 Welcome bonuses are available to new registered players on their first qualifying deposit only. One welcome bonus per person, per household, per IP address, and per device applies.
5.4 juan364 reserves the right to void bonus funds and associated winnings where it suspects, in its reasonable discretion, that a player has registered with the intention of exploiting promotional offers, participated in coordinated bonus abuse, or otherwise acted in bad faith.
5.5 Bonus terms and available promotions are subject to change without prior notice. Current terms for each active promotion are displayed on the Promotions page at the time of opt-in.
5.6 Juan364 does not offer any bonus that constitutes a guaranteed return or guaranteed profit. All gambling outcomes involve risk, and bonus funds do not alter the inherent probabilistic nature of casino games.
6.1 All games offered on juan364 are governed by their individual game rules, which are accessible within each game interface. In the event of any ambiguity, the game provider's rules shall prevail.
6.2 All Random Number Generator (RNG)-based games on juan364 use independently certified RNG systems that have been tested and approved by accredited third-party testing laboratories. Certification documents are available on request.
6.3 Live dealer games are streamed in real time from certified studios. Game outcomes are determined by physical equipment (cards, roulette wheels, dice) observed by the player in real time. juan364 does not influence or alter live game outcomes in any way.
6.4 In the event of a technical malfunction, network disconnection, or software error that affects the outcome or validity of a game round, juan364 reserves the right to void the affected round and return the wagered amount to the player's account. Where a round cannot be reconstructed due to data loss, the wager amount will be refunded.
6.5 juan364 displays certified RTP (Return to Player) percentages for all slot games. RTP figures represent theoretical long-run averages based on millions of game rounds and do not guarantee individual session outcomes.
7.1 The following activities are strictly prohibited on juan364 and constitute grounds for immediate account suspension, forfeiture of balances, and referral to appropriate authorities:
Consequence Notice: Where juan364 determines, in its reasonable discretion, that any prohibited activity has occurred, it reserves the right to void all affected transactions, forfeit all associated winnings and balances, permanently close the account, and where required by law, report the activity to PAGCOR, the Anti-Money Laundering Council (AMLC), and other relevant Philippine authorities.
8.1 juan364 is committed to promoting responsible gambling and preventing gambling-related harm among its player community. In compliance with PAGCOR's responsible gaming framework, juan364 provides the following tools to all registered players:
8.2 All responsible gaming limits activate immediately upon request and cannot be reduced within a 24-hour cooling period. Self-exclusion is permanent for the elected duration and may only be lifted after the exclusion period expires, subject to a mandatory cooling-off review.
8.3 If you believe you or someone you know may be experiencing gambling-related harm, we encourage you to contact the juan364 support team or reach out to appropriate support organisations. juan364's support team is trained to respond to responsible gaming concerns with care and discretion.
8.4 Marketing communications from juan364 will not be sent to players who have activated self-exclusion or who have opted out of promotional communications. Players on self-exclusion may not be re-marketed to for the duration of their exclusion period.
8.5 juan364 enforces strict age verification procedures to prevent underage gambling. If juan364 becomes aware that an account holder is under the age of 21, the account will be immediately closed and all deposits returned to the original payment method, less any withdrawn amounts.
9.1 All content on the juan364 platform — including but not limited to software, source code, game content, graphics, text, logos, trademarks, service marks, audio, video, user interface elements, and all other proprietary material — is the exclusive intellectual property of juan364 or its licensed suppliers and game providers.
9.2 You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the juan364 platform for personal, non-commercial gaming purposes only, subject to these Terms.
9.3 You may not copy, reproduce, modify, distribute, transmit, display, perform, publish, license, sublicense, create derivative works from, transfer, or sell any content obtained from juan364 without the express prior written consent of juan364 or the relevant rights holder.
9.4 Nothing in these Terms grants you any right, title, or interest in the juan364 brand, logo, or any intellectual property owned by juan364 or its affiliates.
10.1 To the maximum extent permitted by applicable Philippine law, juan364's total aggregate liability to you for any claim arising out of or relating to your use of the platform — whether in contract, tort, or otherwise — shall not exceed the total net deposits made by you to your juan364 account in the thirty (30) calendar days immediately preceding the event giving rise to the claim.
10.2 juan364 shall not be liable for any indirect, consequential, special, incidental, punitive, or exemplary damages, including loss of profits, loss of data, or loss of opportunity, arising from your use of or inability to use the platform, even if juan364 has been advised of the possibility of such damages.
10.3 juan364 does not warrant that the platform will operate without interruption, error, or security breach. Maintenance windows, connectivity issues, and third-party payment processor delays are outside juan364's direct control.
10.4 Gambling involves inherent financial risk. juan364 is not responsible for financial losses arising from gameplay outcomes, which are determined by certified RNG systems or live dealer procedures. You acknowledge that you are gambling at your own risk.
11.1 juan364 collects, processes, stores, and uses personal data in accordance with its Privacy Policy, which is incorporated by reference into these Terms. By using the juan364 platform, you consent to the data practices described in the Privacy Policy.
11.2 juan364 collects personal information including identification documents, contact details, financial transaction records, device identifiers, and gameplay history. This information is used for account management, regulatory compliance, KYC verification, fraud prevention, and improving the platform experience.
11.3 juan364 will not sell your personal data to third parties. Data may be shared with licensed payment processors, game providers, and regulatory authorities (including PAGCOR and the AMLC) as required for operational and compliance purposes.
11.4 You have the right to request access to, correction of, and deletion of your personal data, subject to retention requirements imposed by Philippine law and PAGCOR regulations. Requests may be submitted to [email protected].
12.1 juan364 reserves the right to suspend, restrict, or permanently close any player account at its reasonable discretion, without prior notice, where it has reasonable grounds to believe that:
12.2 You may request closure of your juan364 account at any time by contacting the support team. Upon voluntary closure, any verified real-money balance will be returned to your registered payment method within a reasonable period, subject to completion of outstanding wagering requirements and satisfactory completion of any pending security review.
12.3 Where an account is closed by juan364 due to a breach of these Terms, any balances derived from or associated with the breach may be forfeited.
13.1 juan364 may amend, update, or replace these Terms at any time. Material amendments will be communicated to registered players via email and/or in-platform notification at least seven (7) calendar days before the amended Terms take effect, except where immediate amendment is required by law, regulation, or urgent operational necessity.
13.2 Your continued use of the juan364 platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the amended Terms, you must cease using the platform and close your account.
13.3 The most current version of these Terms is always accessible on the juan364 website at juan364.vip/terms-conditions. The "Last Updated" date at the top of this page indicates when the most recent revision was made.
14.1 These Terms and Conditions, and all matters arising from or connected with your use of the juan364 platform, shall be governed by and construed in accordance with the laws of the Republic of the Philippines.
14.2 Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall first be attempted to be resolved through good faith negotiation between the parties. In the event that negotiation fails, the parties agree to submit to the jurisdiction of the appropriate courts of the Philippines.
14.3 For disputes specifically arising from PAGCOR-regulated gaming activity, players may escalate unresolved complaints to PAGCOR through its official regulatory complaint channels.
14.4 Nothing in this Section limits any mandatory consumer protection rights you may have under applicable Philippine consumer law.
15.1 If you have any questions, concerns, or complaints regarding these Terms and Conditions or the juan364 platform, you may contact us through the following channels:
juan364 — Customer Support
Email: [email protected]
Live Chat: Available 24/7 via the platform
Regulatory Oversight: PAGCOR (Philippine Amusement and Gaming Corporation)
Platform: juan364.vip
15.2 juan364's support team is available 24 hours a day, 7 days a week, including public holidays in the Philippines. Live chat response times average under two minutes during peak Philippine evening hours. Email responses are provided within 24 business hours.
These Terms aren't just a legal formality. They encode the protections and obligations that make juan364 a trustworthy platform for Filipino players — in concrete, enforceable terms.
By operating under PAGCOR licensing, juan364 is bound to uphold your rights as a player under Philippine gaming regulations. These Terms formalise those obligations — they are not merely juan364's internal policy, but regulatory commitments enforceable by the Philippine Amusement and Gaming Corporation.
These Terms confirm that player PHP balances are held in segregated accounts separate from juan364's operational capital. This PAGCOR requirement protects your deposited funds regardless of any changes to juan364's business circumstances — your balance is yours, not a company asset.
The bonus terms in Section 5 are written to be readable by ordinary players — not obscured in legalese. Wagering requirements, eligible games, expiry periods, and maximum bet restrictions are stated plainly. juan364 does not hide material bonus conditions in footnotes or links that most players never read.
Section 6 confirms that every RNG-based game on juan364 uses an independently certified random number generator. Game certifications are available on request. Live dealer outcomes are produced by physical equipment observable in real time. juan364 does not manipulate game outcomes in any form.
Section 8 details the full suite of responsible gaming tools available to every juan364 player at no cost — deposit limits, session limits, cooling-off periods, and self-exclusion. These tools are non-negotiable: once set, they activate immediately and cannot be reversed within cooling periods.
Section 11 confirms that juan364 does not sell your personal data. Sharing with third parties is limited to licensed payment processors, game providers, and regulatory authorities as required. You retain rights to access, correct, and request deletion of your data — rights that juan364 actively honours within the limits of applicable law.
You now know exactly what juan364 commits to and what it expects from its players. If you're 21 or older and ready to experience PAGCOR-regulated online gaming in Philippine Peso — with GCash payouts, certified fair games, and 24/7 Filipino-fluent support — juan364 is ready for you.
21+ only · PAGCOR regulated · Please play responsibly · Gambling involves risk
Age Restriction Notice: juan364 is strictly for players aged 21 years and older as mandated by PAGCOR and Philippine law. If you need help managing your gaming habits, visit our Responsible Gaming page for self-exclusion tools and support resources.